Happy Holidays & Happy New Year from the team at Resolve Insurance Group!

We’re thrilled to announce that East Coast Insurance Services In North and South Carolina has been acquired by Resolve Insurance Group.

Resolve Insurance Group of Companies

Riffenburg Insurance Services
Spartanburg, SC

Resolve Insurance Group
Virginia Beach, VA

Pro Mar Insurance Underwriters
Birmingham, AL

Resolve Insurance Group
Robbins, NC

Resolve Insurance Group
Walterboro, SC

Resolve Insurance Group is excited about our team and our growth. Over the past 3 years we have grown to 3 locations, and as of May 2024 we have grown to 5 locations. We started in Virginia Beach, VA, then added Spartanburg SC, Birmingham AL and now recently added Walterboro SC and Robbins NC. We are proud of our team and our collective accomplishments and look forward to another great year. We are extremely excited about our new marine division and specialty underwriting team.

Property Insurance

WE CAN HELP

Need Pay As You Go Premiums

WE CAN HELP

Need Builders Risk Insurance

WE CAN HELP

Contractor, Restaurant, Small Business

WE CAN HELP
CALL US NOW
(757) 217-2974

Are You Worried About Cyber Crimes

WE CAN HELP

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South Carolina

Wendy Bailey
(864) 585-8649

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North Carolina

Betty Trujillo & Luci Prazeres
(910) 948-3323

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Virginia

Terri Greene
(757) 217-2968

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Alabama

Crystal Kelly
(757) 237-0409

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Walterboro, South Carolina

Debbie Hill
(843) 549-1181

Personal and Business Insurance

Resolve Insurance, a personal and business insurance agency based in Virginia Beach, VA, was founded under the banner of “Determined Customer Service”! Not all agents or brokers are created equal. With over 80 years of combined client service experience, carrier relationships, risk management, and claims service, our team is prepared to provide our clients with a specialized insurance program to meet their coverage and financial needs.

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WHAT WE DO

Trust

We create trust by following through on your needs. We work with you to develop a service commitment document (SCD) that fits your specific Business flow, calendar and general insurance needs.

Resolution Sales Process

The Resolution Sales Process (RSP) is a cutting-edge innovative way to deliver advanced client focused customer service.

Its focus is the ease of doing business for the client.

It includes:

Streamlined Renewal Process, Customized Insurance Forms, Reduction of Data Entry on the client side and Digital Submissions.

Tracking for Year-to-year data changes, and electronic signatures for ease of doing business.

Analytics

Whether its Large Commercial, Small Commercial or Personal Lines Insurance. We deliver Industry Leading Tools to help you:

Receive Certificates quickly, properly value your business and personal assets as well as give you the ability to access your documents electronically.

In addition, you can view your existing Insurance program online.

Personal Insurance

Whether it’s High-Net-Worth individuals with unique insurance requirements, new Mortgage Insurance, or Home, Auto, and Car Insurance, our personal insurance company can meet your needs. Specializing in personal insurance, our team partners with the best carriers and understands the exposures of all these classes of business, ensuring you get the best coverage terms at the best price.

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CONTACT US

Terri Greene
Senior Vice President of Marketing
tgreene@resolve-insurance.com
757-217-2968

Business Insurance

Our business insurance agency specializes in Marine, Construction, Habitational, Real Estate, Restaurants, Retail, and Tactical Gear Distributors. We bring valuable experience to these verticals and beyond. The RESOLUTION SALES PROCESS, combined with client feedback, helps us redefine how you interact with your Insurance Program. With a strong focus on client service and prompt issue resolution, we’re dedicated to becoming a trusted partner in your business’s financial journey.

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Resources

Our resources include relationships with top domestic carriers, Brokers in London and wholesalers that can access carriers in the open market. In addition, we offer claims handling, analytics including evaluation and benchmarking for your industry and loss control services that will enhance your insurance program.

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Resolve Employee Benefits

Specializing in designing benefit packages for small to mid-sized employers who are often overlooked by larger brokers. We utilize the latest technology which is usually reserved for larger brokers. Our focus is educating employers on which plans are best for them and their families. We also provide Medicare, group medical, life, disability, dental, online enrollment, compliance website and Cobra administration.

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Our Core Specialties

PERSONAL INSURANCE

Home Insurance
Condo Insurance
Auto Insurance
High Net Worth Individuals
Renters
Individual Life
Medicare

BUSINESS INSURANCE

Marine
Habitational
Builders Risk
Restaurants
Retail
Real Estate
Commercial & Long Haul Trucking
Tactical Gear & Training Companies
Bonds

Testimonials

I was introduced to Chris Burns via Evans Poston a number of years ago, when Chris was first launching Resolve Insurance in downtown Norfolk. He and Terri are the real deal: They work their butts off, respond quickly, uncover risks that Owen and I never would have considered, and diligently educate the underwriters to ensure we get the lowest rates possible. They have been invaluable to Northfield, especially as it relates to our two recent acquisitions.

Carter

Business Owner

Resolve Insurance came in and did a thorough review for my personal and business insurance exposures. The process was extensive and efficient, helping me determine areas of gaps in coverage. Not only did Resolve fix my issues, but they also helped me with my overall insurance program, all while saving me money.

Dennis

Owner

While traveling out of the country over a holiday weekend, I received a late night text informing me my vessel was sinking at the dock. Mr. Burns, the President of Resolve Insurance Group responded immediately and was able to get a salvor on Easter morning, knowing I was out of the country with limited access. Mr. Burns meet the salvor at 730am on Easter morning and stayed with the vessel until the completion of raising of the vessel. I would never of expected the president of my insurance company to not only help me with this issue, but personally handle it himself.

Al C.

Client

Our Team at Resolve Insurance Group looks forward to delivering “Determined Customer Service” to you. Our hope with each client relationship is that they tell us what that philosophy means to them.