Resolve Insurance Group and its partner entities are a customer, staff and community based organization. We deliver “Determined Customer Service”, Technical Insurance advice and have a special connection to the clients and communities we serve.
Businesses, families, homes, and autos come in all kinds of different sizes, colors and shapes. So, when it comes to serving their insurance needs, an off-the-rack approach just won’t work.
Resolve Insurance has built a different kind of team to design insurance planning that meets our customers’ needs, whatever those needs may be.
It’s a team with over 80 years’ combined client service, carrier relationship, risk management and claims service experience.
A team that focuses on both learning and educating. Learning from you how about your specific needs for today and your plans for the future. And educating you about insurance options that meet those needs today and help you achieve your goals for tomorrow.
A team that deploys advanced, cutting-edge technology to track your data changes, to let you view your entire existing insurance online and on demand, to speed certificates and renewal processes, and to dramatically slash data entry time.
And a team whose working relationships with a no less than 22 top domestic carriers, London brokers, and wholesalers that can access carriers in the open market.
Maybe you need personal insurance for your home, your car, your life, your high-worth assets. Maybe your business needs and employee benefits package or specialized vertical insurance – marine, habitational, builders’ risk, restaurant, retail, real estate, or tactical gear and training company insurance. how specialized your requirements may be, your Resolve Insurance team can fulfill them.
Either way, you’ll appreciate our different kind of insurance team’s focus on understanding your requirements and responsively fulfilling them.
Chris Burns founded Resolve Insurance Group under the banner of “Determined Customer Service”, not all are created equal. What differentiates Resolve is our commitment to our team and to our clients. Resolve has over 80 years of combined client service experience, carrier relationships, risk management and claims service. Resolve strives to make the insurance experience “the best it can be”.
Chris was employed as an Insurance Sales & Operations Executive as a Maritime Specialist for over 20 years. He also has an additional 10 years in leadership roles in non-profit Maritime-related work in the Virginia Beach area. With a combination of over 30 years of experience in business leadership and program development, prior to becoming President and owner of Resolve Insurance Group. Chris was also contracted as a corporate insurance advisor in risk management, building on his experience at seven different insurance providers, brokerages and marine institutes.
Chris attended Old Dominion University in Norfolk, Virginia with a Bachelor of Science, majoring in criminal justice. He is a licensed insurance agent in over 20 states. He has current and past positions that include the Chairman of First Tee of Hampton Roads, Chairman of Schooner VA, member of the Propeller Club of the United States, Port of Norfolk Chapter, Hampton Roads Maritime Association, Ship Repair Association, Sandbridge Community Chapel and Town Point Club. Chris also volunteers at Harborfest, United Way, Dolphins Promise, Lance Armstrong Foundation, Dolphin Dash, and participates in numerous community services and environmental projects.
Burns is married to his wife, Meyon, with whom he shares two sons, Drake and Riggin. They spend their free time golfing, duck hunting, ATV riding, and cheering on ODU and The Washington Commanders.
Senior Vice President of Marketing
Terri is located in the Norfolk, Virginia office and is the Senior Account Executive and Director of Marketing that provides the Property & Casualty insurance and risk management solutions according to the clients’ individual needs and dedicated to making the client succeed. She is the point of contact providing the client a direct route to all the resources at Resolve Insurance Group.
Terri has 30 years of experience in Property & Casualty insurance and holds a CIC and CMIP designation. She is a licensed Property/Casulty and Life/Health agent for the state of Virginia. Her last 19+ years her focus has been on contractors, manufacturing, real estate management, education as well as other specialties.
Prior to joining Resolve Insurance Group, Terri spent 4 years with Willis Towers Watson, 5 years with Marsh and McLennan Agency, 7 years with Taylor Johnson/Towne Insurance and 3 years with Flagship/Brown & Brown.