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About Us

Resolve Insurance was founded under the banner of “Determined Customer Service”! Not all agents or brokers are created equal. With over 80 years of combined client service experience, carrier relationships, risk management and claims service, our team is prepared to provide our clients with a specialized insurance program to meet their coverage and financial needs.



We create trust by following through on your needs. We work with you to develop a service commitment document (SCD) that fits your specific Business flow, calendar and general insurance needs.

Resolution Sales Process

The Resolution Sales Process (RSP) is a cutting edge innovative way to deliver advanced client focused customer service.

Its focus is the ease of doing business for the client.

It includes:

Streamlined Renewal Process, Customized Insurance Forms, Reduction of Data Entry on the client side and Digital Submissions.

Tracking for Year-to-year data changes, and electronic signatures for ease of doing business.


Whether its Large Commercial, Small Commercial or Personal Lines Insurance. We deliver Industry Leading Tools to help you:

Receive Certificates quickly, properly value your business and personal assets as well as give you the ability to access your documents electronically.

In addition, you can view your existing Insurance program online.

Personal Insurance

Weather its High-Net-Worth individuals with unique insurance requirements, new Mortgage Insurance or Home, Auto and Car Insurance, our team can meet your needs. Partnering with the best carriers and understanding the exposures of all these classes of business, our team can help you get the best coverage terms at the best price.


Terri Greene
Senior Account Executive

Business Insurance

Focusing on Marine, Construction, Habitational, Real Estate, Restaurants, Retail and Tactical Gear Distributers. Our Team brings substantial experience to these Verticals in addition to many others. Our RESOLUTION SALES PROCESS combined with client feedback will help change the dynamic of your relationship with your Insurance Program. Our client service focus and quick turnaround on issues you need solved are our number 1 focus!! Give us a chance to be a part of your business’s financial partnerships.


Our resources include relationships with top domestic carriers, Brokers in London and wholesalers that can access carriers in the open market. In addition, we offer claims handling, analytics including evaluation and benchmarking for your industry and loss control services that will enhance your insurance program.

Our Core Specialties


Home Insurance
Condo Insurance
Auto Insurance
High Net Worth Individuals
Individual Life


Builders Risk
Real Estate
Tactical Gear & Training Companies


Our Team at Resolve Insurance Group looks forward to delivering “Determined Customer Service” to you. Our hope with each client relationship is that they tell us what that philosophy means to them.

Chris Burns


Determined Customer Service

Contact us today, for a complimentary & confidential Free Consultation
117 W. Tazwell Street, Norfolk, VA 23510 United States • Phone: 757 635 6697