We’re thrilled to announce that East Coast Insurance Services In North and South Carolina has been acquired by Resolve Insurance Group.

Resolve Insurance Group of Companies

Riffenburg Insurance Services
Spartanburg, SC

Resolve Insurance Group
Virginia Beach, VA

Pro Mar Insurance Underwriters
Birmingham, AL

Resolve Insurance Group
Robbins, NC

Resolve Insurance Group
Walterboro, SC

Resolve Insurance group is excited about our team and our growth. Over the past 3 years we have grown to 3 locations, and as of May 2024 we have grown to 5 locations. We started in Virginia Beach, VA, then added Spartanburg SC, Birmingham AL and now recently added Walterboro SC and Robbins NC. We are proud of our team and our collective accomplishments and look forward to another great year. We are extremely excited about our new marine division and specialty underwriting team.

Having Workers Comp Issues


Need Pay As You Go Premiums


Did Your Auto Prices Skyrocket


Contractor, Restaurant, Small Business

(757) 217-2974

Are You Worried About Cyber Crimes


South Carolina

Wendy Bailey
(864) 585-8649

North Carolina

Betty Trujillo & Luci Prazeres
(910) 948-3323


Terri Greene
(757) 217-2968


Crystal Kelly
(757) 237-0409

Walterboro, South Carolina

Debbie Hill
(843) 549-1181

About Us

Resolve Insurance was founded under the banner of “Determined Customer Service”! Not all agents or brokers are created equal. With over 80 years of combined client service experience, carrier relationships, risk management and claims service, our team is prepared to provide our clients with a specialized insurance program to meet their coverage and financial needs.



We create trust by following through on your needs. We work with you to develop a service commitment document (SCD) that fits your specific Business flow, calendar and general insurance needs.

Resolution Sales Process

The Resolution Sales Process (RSP) is a cutting-edge innovative way to deliver advanced client focused customer service.

Its focus is the ease of doing business for the client.

It includes:

Streamlined Renewal Process, Customized Insurance Forms, Reduction of Data Entry on the client side and Digital Submissions.

Tracking for Year-to-year data changes, and electronic signatures for ease of doing business.


Whether its Large Commercial, Small Commercial or Personal Lines Insurance. We deliver Industry Leading Tools to help you:

Receive Certificates quickly, properly value your business and personal assets as well as give you the ability to access your documents electronically.

In addition, you can view your existing Insurance program online.

Personal Insurance

Whether its High-Net-Worth individuals with unique insurance requirements, new Mortgage Insurance or Home, Auto and Car Insurance, our team can meet your needs. Partnering with the best carriers and understanding the exposures of all these classes of business, our team can help you get the best coverage terms at the best price.


Terri Greene
Senior Vice President of Marketing

Business Insurance

Focusing on Marine, Construction, Habitational, Real Estate, Restaurants, Retail and Tactical Gear Distributors. Our Team brings substantial experience to these Verticals in addition to many others. Our RESOLUTION SALES PROCESS combined with client feedback will help change the dynamic of your relationship with your Insurance Program. Our client service focus and quick turnaround on issues you need solved are our number 1 focus!! Give us a chance to be a part of your business’s financial partnerships.


Our resources include relationships with top domestic carriers, Brokers in London and wholesalers that can access carriers in the open market. In addition, we offer claims handling, analytics including evaluation and benchmarking for your industry and loss control services that will enhance your insurance program.

Resolve Employee Benefits

Resolve Employee Benefits

Specializing in designing benefit packages for small to mid-sized employers who are often overlooked by larger brokers. We utilize the latest technology which is usually reserved for larger brokers. Our focus is educating employers on which plans are best for them and their families. We also provide Medicare, group medical, life, disability, dental, online enrollment, compliance website and Cobra administration.

Our Core Specialties


Builders Risk
Real Estate
Commercial & Long Haul Trucking
Tactical Gear & Training Companies


I was introduced to Chris Burns via Evans Poston a number of years ago, when Chris was first launching Resolve Insurance in downtown Norfolk. He and Terri are the real deal: They work their butts off, respond quickly, uncover risks that Owen and I never would have considered, and diligently educate the underwriters to ensure we get the lowest rates possible. They have been invaluable to Northfield, especially as it relates to our two recent acquisitions.


Business Owner

Resolve Insurance came in and did a thorough review for my personal and business insurance exposures. The process was extensive and efficient, helping me determine areas of gaps in coverage. Not only did Resolve fix my issues, but they also helped me with my overall insurance program, all while saving me money.



While traveling out of the country over a holiday weekend, I received a late night text informing me my vessel was sinking at the dock. Mr. Burns, the President of Resolve Insurance Group responded immediately and was able to get a salvor on Easter morning, knowing I was out of the country with limited access. Mr. Burns meet the salvor at 730am on Easter morning and stayed with the vessel until the completion of raising of the vessel. I would never of expected the president of my insurance company to not only help me with this issue, but personally handle it himself.

Al C.


Our Team at Resolve Insurance Group looks forward to delivering “Determined Customer Service” to you. Our hope with each client relationship is that they tell us what that philosophy means to them.

Chris Burns


Determined Customer Service

Contact us today, for a complimentary & confidential Free Consultation

Brokers / Wholesalers

American Specialty Insurance
ASCOT Insurance Group
Aspera Insurance Services
Burns & Wilcox
Captive Resources
CRC Group Wholesale & Specialty
Kevin Davis Insurance Services
Landin Services
LIG Marine Managers
Novatea Risk Group
Peachtree Special Risk Brokers
Ryan Turner Specialty Insurance
Tokio Marine HCC
Trident Marine
United Marine Underwriters

Carriers We Represent

Accident Fund
Berkley Mid Atlantic
Berkshire Hathaway Homestate Companies
Builders Mutual
Third Cost Underwriters
Cimarron Insurance Company
Church Mutual
Cincinnati Insurance Companies
CNA Insurance
Everest Underwriters
Main Street Insurance
Markel Specialty Insurance
National Liability and Fire
QBE Insurance Group
Rockwood Insurance Programs
Seneca Insurance
State Auto Insurance
Starr Insurance Companies
Summit Insurance Ltd
United Heartland Insurance
Utica National Insurance Group
Zurich Insurance Group